Executive board-level Advisor to FTSE100 and Fortune 500 companies. Chairperson and keynote speaker at dozens of industry events globally. Thought leader and global business ambassador for CX. Entrepreneur having founded successful start-ups & led them through growth and sale. Executive Coach and strategic advisor to senior business leaders in some of the world’s largest organisations. Non-Executive Director within a diverse range of organisations, including not-for-profit. Recently described as “one of the 10 most influential voices in the field of Experience Management”.
